Delete your account and data

Effective 11 November 2026

You can delete your allPlay account and personal data whenever you like. This page explains how, and what happens to your data.

Delete your account in the app (players)

Open the allPlay player app and go to Profile (or Settings).
Tap Delete my account and confirm.

If you have unpaid team settlements, or you are the only owner of a team, the app asks you to settle them or hand the team to someone else first. Once that is done, your account is deleted straight away and you are signed out.

Venue owners and staff

The owner app does not have a delete button yet. To delete an owner or staff account, email contact@ifstatic.com from the registered email address or write to us quoting your registered mobile number. Please withdraw your wallet balance first. We will confirm by email and delete the account within 30 days.

What is deleted

Your name, email address, profile picture and push notification token.
Your mobile number, which is released so it is no longer linked to you.
Your active sessions, so you are signed out on every device.
Your membership of any team you were in.

What we keep, and for how long

Booking and payment records, without your name or contact details, for 8 years, as Indian tax and accounting law requires. They show "Deleted user" in a venue's history.
Match results and scores you took part in, which stay on the other team's record. Your name is removed from them.
Backups, which are overwritten on a rolling schedule, so deleted data leaves them within 35 days.
Anything we are required by law to keep, or need to keep to settle a dispute or prevent fraud.

Other data requests

To see the personal data we hold about you, or to correct it, email contact@ifstatic.com. We will reply within 30 days. You can also write to our Grievance Officer at IfStatic Technologies, Greater Noida, Uttar Pradesh, India, contact@ifstatic.com, +91 80766 89373. More detail is in our privacy policy.