Refund & Cancellation Policy

Effective 11 November 2026

This policy applies to bookings made through allPlay, operated by IfStatic Technologies. It explains how to cancel a booking, what you get back and how refunds are paid.

Cancelling a booking

  • You can cancel an upcoming booking in the app, under Bookings. The time left before the booking starts decides your refund, as shown below.
  • These rules are set for the whole platform and the app shows what applies to your booking before you cancel.

What you get back

  • More than 42 hours before the start: a full refund of the court fee you paid.
  • More than 24 hours before the start (and up to 42 hours): 50% of the court fee.
  • 24 hours or less before the start: the booking can no longer be cancelled in the app and is not refunded.
  • You pay the court price shown by the venue and the refund is calculated on it. allPlay does not add a fee to your bill. If a separate convenience fee is ever shown on your bill, it is not refunded when you cancel.
  • If you paid in two parts, for example a challenge match where each team pays half, each payment is refunded under the same rules.

When the venue cancels, or something goes wrong on our side

  • If a venue cancels your booking, you get everything you paid back, including any fee shown on your bill.
  • If you were charged twice for the same booking, we refund the extra charge in full.
  • If a payment succeeded but your booking was not confirmed, write to us and we will confirm it or refund you in full.

Events, open matches and recurring bookings

  • Event bookings follow the cancellation terms shown on the event, or this policy where none are shown.
  • If you leave an open match, any spot fee follows the rules shown on that match.
  • Cancelling a recurring series stops future bookings. Bookings that have already started are governed by the rules above.

How refunds are paid

Approved refunds go back to the card, UPI account or bank account you paid with, through our payment partner Razorpay. They are usually issued straight away, and your bank may take up to 7 working days to show them. We cannot send a refund to a different account.

Walk-in bookings paid at the venue

If you paid the venue directly in cash or at the counter, ask the venue to cancel and refund you. allPlay cannot refund payments it did not collect.

Asking for help

If something looks wrong, email contact@ifstatic.com with your booking number. We reply within 2 working days.

IfStatic Technologies, Greater Noida, Uttar Pradesh, India. Phone +91 80766 89373.